Terms of service
Wild Hue — Terms of Service
Last updated: April 17, 2025
1. Overview
This website is operated by Wild Hue. Throughout the site, the terms “we”, “us” and “our” refer to Wild Hue (The Ethical Bedding Company Ltd).
By accessing or purchasing from wildhue.com, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available via hyperlink.
These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.
If you do not agree to all the terms and conditions herein, please do not use our website or services.
2. Store Eligibility
By using our site, you confirm that you are:
• At least the age of majority in your jurisdiction; or
• Using the site with the consent of your legal guardian
You may not use our products for any illegal or unauthorised purpose, or violate any laws in your jurisdiction (including intellectual property or resale laws).
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or access to it without our written permission.
4. Accuracy of Information
We make every effort to ensure the accuracy of our website, but we are not responsible for outdated, incomplete, or incorrect content. Any reliance on the material on this site is at your own risk.
5. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, cancel orders, or discontinue products at any time without notice.
Due to the natural dyeing process, minor variations in colour, texture, or weave are normal and not considered faults.
6. Prices & Payment
All prices are listed in GBP unless otherwise stated.
We reserve the right to change prices at any time.
We accept all major credit cards, debit cards, and Klarna instalments where applicable.
By placing an order, you authorise us to charge your selected payment method.
7. Klarna Disclosure
In order to offer you Klarna’s payment methods, we may pass your personal data (contact and order details) to Klarna to determine eligibility and customise your payment experience.
Your data is handled in accordance with Klarna’s privacy notice.
8. Returns & Refunds
All returns must comply with our Refund Policy, including:
• 14-day return window
• Items must be unused, unwashed, and in resellable condition
• Customer pays for return shipping
• 25% restocking fee applies
• No refunds on made-to-order or custom pieces
9. Shipping Policy
We offer standard and express shipping options for the UK & EU.
All shipping timelines are estimates only. We are not responsible for carrier delays, customs issues, or incorrect addresses.
Please refer to our Shipping Policy for full details.
10. Group Data Sharing
By using our website, you agree that your data may be shared with other brands within our group, including but not limited to:
• Ethical Bedding
• Moongreens
• Quench Daily
• Snuze
• In Bed With James
• Origins
Your data may also be shared with selected marketing and logistics partners. See our Privacy Policy for full details and opt-out options.
11. Intellectual Property
All content on this site — including text, images, designs, and logos — is the property of Wild Hue or its content providers. You may not copy, distribute, or use any content without prior written consent.
12. Prohibited Uses
You are prohibited from using the site or its content:
• For unlawful purposes
• To infringe on our intellectual property
• To harass, abuse, defame, or discriminate
• To upload or distribute malicious code
• To interfere with the security or operation of the Service
13. Limitation of Liability
To the fullest extent permitted by law, Wild Hue and its directors, employees, and affiliates are not liable for any loss or damages — including indirect or consequential loss — arising from use of the Service or any products.
14. Indemnification
You agree to indemnify and hold harmless Wild Hue and its affiliates from any claim arising from your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remainder will remain valid and enforceable.
16. Termination
These Terms remain in effect unless terminated by either party. We may terminate your access at any time if we believe you’ve violated these Terms.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
18. Changes to Terms
We reserve the right to update or modify these Terms at any time by posting changes to our website. Continued use of the Service constitutes acceptance of the updated Terms.
19. Contact Us
If you have any questions about these Terms, please contact:
Wild Hue (The Ethical Bedding Company Ltd)
support@wildhue.com
124 City Road, London, ENG, EC1V 2NX, UK
Company number: 12452401
