Refund policy

 

Wild Hue Refund Policy

Last updated: April 17, 2025

We hope you love your Wild Hue order — but if you need to return something, please review the terms below before proceeding.

Our products are made in small batches using natural dyes and artisanal techniques, which means we maintain strict return policies to protect quality, sustainability, and fairness for all customers.

🟢 Return Eligibility

We accept returns within 14 days of delivery, provided the item:

• Is unused, unwashed, and in fully resellable condition

• Remains in its original packaging

• Was purchased directly from wildhue.com

• Is submitted through your customer account

🔁 How to Start a Return

To initiate a return:

1. Visit wildhue.com

2. Click “Account” and log in

3. Select your order and follow the return steps

Returns must be submitted through your account. We cannot process returns sent without prior approval via the portal.

💸 Restocking Fee

All returned items are subject to a 25% restocking fee, deducted from the refund amount. This covers inspection, processing, and reconditioning.

📦 Return Shipping

You are responsible for organising and paying for return shipping.

Please follow these steps:

• Use a tracked service to ensure safe delivery

• Keep proof of postage until we confirm receipt of your return

• We do not provide prepaid return labels

Return your items to:

FAO: Wild Hue

BoxStation

15 Waterfield Way

Sketchley Meadows

Burbage, Hinckley

LE10 3ER

United Kingdom

🎨 Natural Variation Policy

All Wild Hue products are individually hand-dyed using botanical and mineral-based dyes. Slight variations in colour or pattern are normal and not considered faults.

Returns based on these characteristics will not be accepted.

🚫 Non-Returnable Items

We do not accept returns for:

• Damaged or used items

• Custom-dyed or made-to-order items

• Gift cards

Any item that does not meet these return conditions will be rejected.

💰 Refunds

If your return is approved after inspection:

• A refund will be issued to your original payment method within 5–10 business days

• Shipping costs are non-refundable

• The 25% restocking fee will be deducted from your refund

🎁 Gift Returns

If you received a Wild Hue item as a gift and it meets the return criteria, we can offer store credit or assist with a return, subject to confirmation from the original purchaser.

📩 Questions?

Need help? Email us at support@wildhue.com and we’ll gladly assist you.